WRISTBANDS
Your wristband acts as your ticket AND your method of payment at the festival. Simply double tap your wristband to purchase food, drink, and merch from onsite vendors. Wristband payments will be the only accepted method of payment on the festival grounds.
Need help creating an account? Click here to view a helpful tutorial on creating your Intellitix Web account.
Don’t wait! Register your wristband, link your credit card, and you could receive a $10 credit* applied to your wristband! Valid on food, beverage, or merchandise purchases.
(*Limited to the first 1,500 registrations of Sommo 2024 wristbands. Credit expires at 11pm 9/14/2024.)
WATCH VIDEO
This brief video guides you through creating an Intellitix Web account, adding your wristband, attaching a payment method, and receiving support from the Intellitix Team.
MORE INFO
Need help getting started? Visit the Help Centre for resources on creating and managing your Intellitix Web account.
FAQ
-
HOW DO I GET MY WRISTBAND?
After August 1, wristbands will be mailed to the address in your Showpass account. A number of factors determine when your wristband will arrive. (We appreciate your patience!)
Before August 1, please ensure your name and address are correct on your Showpass tickets / email confirmation. If they are, you do not need to do anything more.
If you need to update your address, email support@showpass.com. -
HOW DO I REGISTER MY WRISTBAND?Check our Wristbands page for instructions on how register your wristband through Intellitix, load funds onto your wristband, and more.
-
WHEN SHOULD I REGISTER MY WRISTBAND?
Don’t wait! Register your wristband, link your credit card, and you could receive a $10 credit* applied to your wristband! Valid on food, beverage, or merchandise purchases.
(*Limited to the first 1,500 registrations of Sommo 2024 wristbands. Credit expires at 11pm 9/14/2024.)
-
WHAT IS YOUR RETURN POLICY FOR FUNDS LOADED ONTO WRISTBANDS?
NOTE: This is only relevant for guests who loaded funds using cash or card at our onsite Top-Up Banks.
If you connected your credit card to your registered wristband, you will simply pay-as-you-go, without carrying a balance.
If you loaded funds onto your wristband and have funds remaining in your balance after the event, this can be refunded. The minimum remaining event balance that is eligible for a refund is $10.
Funds left unused by the end of the festival will be refunded in accordance with the terms below:
Credit Card: Leftover funds in your Event Balance purchased at the event using credit card or a non-Interac Debit card will be automatically refunded to your card (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
Interac Debit Card & Cash: Leftover funds in your Event Balance purchased on-site at the event using an Interac debit card or cash will require you to complete a Manual Refund in your Intellitix Web account (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
To avoid needing a refund, we recommend loading only as much funds onto your wristband as you plan to use.
-
DOES MY WRISTBAND COUNT AS MY ID TO PROVE I’M 19+?
No, the wristband you receive in the mail is not a 19+ bracelet. If you are over 19, you will be given a 19+ wristband at the festival gates after being ID’d. Anyone over 19 will have 2 wristbands: the one they initially received by mail, and the second one (19+) received onsite at the festival.
If you are underage and caught inside the festival with a 19+ bracelet on, your bracelet will be confiscated, and you will be removed from the festival.
ID must be carried at all times. 19+ wristband does not replace your ID. IDs will be verified at the gates each day of the festival, and those without IDs will have their 19+ wristband removed.
-
CAN MY WRISTBAND BE REGISTERED MORE THAN ONCE?
No, registration can only be completed once, and modifications are not allowed.
-
I ACCIDENTALLY DAMAGED OR LOST MY WRISTBAND. WHAT SHOULD I DO?
Any damaged or tampered with wristbands will not be allowed for accessing the festival. For further inquiries, email info@sommofest.com. Please include your order number and be as detailed as possible describing your situation. You may also visit the on-site box office at the festival grounds.
There is a $20 replacement fee for lost or damaged wristbands.
-
What are the box office hours?Box Office will be open 11am-10pm each day of the festival.
