FAQ

General FAQ
  • When is Sommo Festival?
    Sommo Festival will take place September 13 + 14, 2024.
  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • When do the gates open?
    Gates open at 12:00pm daily.
  • When does the festival end?
    10:45pm – 11:00pm daily.
  • Is there an age limit?
    No. The festival is all ages.
  • Once inside, can I leave and return later?

    Yes, you are free to come and go from the festival with a valid wristband. Wristbands are required for re-entry.

  • Where is the lost & found?
    2024 festival site map coming soon.
  • Is smoking, vaping, cannabis allowed?
    There is no smoking, vaping, or cannabis allowed on site.
  • What is the festival code of conduct?

    Click here to see our Code of Conduct.

  • Can I view the sitemap?

    Stay tuned for the 2024 festival site map. View the 2023 map below.

     

  • Does Sommo Festival have a mobile app?
    Yes! Stay tuned for the Sommo Festival 2024 app, launching in summer 2024.
  • What type of payment will be accepted?

    • Sommo is a cashless festival.
    • Mobile payments (Apple and Google Pay), debit and credit cards will be accepted at all food, beverage, and merchandise tents.

  • Can I use my CBMF Beach Buckets (tokens) at sommo festival?
    CBMF Beach Bucks (tokens) are not accepted at Sommo Festival.
Tickets + Wristbands
  • Where can I buy tickets?
    2024 tickets will be on sale soon. Stay tuned.
  • What types of tickets are available?
    Stay tuned for details on 2024 ticket types.
  • Can I refund tickets?
    Tickets are non-refundable.
  • Can I exchange tickets?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates or a different ticket type, if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • What if I accidentally bought a ticket for the wrong day?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • Can I upgrade my ticket?
    Tickets are non-refundable, but you may be able to exchange your ticket for a different ticket type if there is availability. Ticket type availability is not guaranteed. For instructions on how to exchange tickets and upgrade your ticket if possible, head to Showpass and follow these steps.
  • What are "tier" tickets?
    The onsite experience is the same regardless of ticket tier; you will not be in separate areas. There is no difference in “tiers” other than price. Prices are subject to change based on demand. Buy early to save!
  • I bought tickets from an unauthorized source (Facebook, Marketplace, Kijiji, etc.) - how do I check if they are valid?
    We cannot verify tickets that were not purchased directly from us or purchased from our official ticket exchange.
  • What if the name on my ticket is incorrect?
    The name on your ticket does not matter, so long as it is a valid ticket purchased directly via us or from our official ticket exchange.
  • Are kids allowed? How much are children’s tickets?

    Children 5 years and younger do not require a ticket for General Admission with a ticket holding adult. Limited 2 children per ticketed adult.

    Children do require a ticket in all other areas (VIP, Sunroof, Side Stage Bleachers, Corporate).

  • Does Sommo have VIP seating?

    Yes! VIP areas include the side-stage bleachers, the Sunroof (tables available), and the main VIP area. 

    • All VIP areas are licensed.

    • Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area.

    • The only VIP tickets that have assigned seating are the Hayloft & Sunroof Tables.

  • Where are the Corporate, VIP, Side Stage Bleachers, and Sunroof areas?

    Stay tuned for the 2024 festival site map. View the 2023 map below.

     

  • Does Sommo have private party or corporate hosting opportunities?
    You bet! Corporate suites, Sunroof tables and VIP tickets are all a great way to host corporate clients, friends or family. Get in touch at partnerships@whitecapentertainment.com to discuss corporate hosting opportunities and get your private party started!
  • Do you offer special ticket rates for armed forces / military personnel?
    Yes, please email info@sommofest.com for details on special rates for armed forces / military personnel.
  • When do I get my wristband?

    In spring/summer 2024, ticket-holders will be provided instructions on how to get your wristband.

  • How do I register my wristband?
    Stay tuned for updates in spring/summer 2024. All ticket holders will be provided instructions on how to register your wristband.
  • When should I register my wristband?
    As soon as you get it!
  • Why should I register my wristband right away?
    You can win prizes! We’ll be giving away ticket upgrades, merch, food & beverage vouchers, front stage access and 2024 weekend passes. Everyone who registers their wristband early has a chance to win!
  • Does my wristband count as my id to prove I'm 19+?
    No, you will need to have your ID at the festival as well.
  • Can my wristband be registered more than once?
    No, registration can only be completed once, and modifications are not allowed.
  • I accidentally damaged or lost my wristband. What should I do?

    Any damaged or tampered with wristbands will not be allowed for accessing the festival. For further inquiries, email info@sommofest.com. Please include your order number and be as detailed as possible describing your situation. You may also visit the on-site box office at the festival grounds.

Travel
  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • Where is the nearest city?
    Both Summerside & Charlottetown are very close to the Cavendish Beach Events Centre. Charlottetown (driving time) –> 45 minutes Summerside (driving time) –> 35 minutes
  • Is there parking near the festival?

    • Onsite parking behind the main stage is $25 per day. After 10PM, all traffic must exit right (East) if you parked onsite.

     

    • Off site parking located at Tourist Mart is $15 per day. After 10pm, all traffic must exit right (West) if you parked at the Tourist Mart.

     

    • No ticket types include complimentary parking.

     

    • There are no pre-sold parking passes.

     

    • All parking is first-come, first-served.

     

    • If you leave the parking lot and come back, you will be required to pay the parking fee again.

     

    After 10pm:

     

    • All onsite parking must exit right (East) at the end of the night. Park in the PE lot if you’re headed to Rustico, Charlottetown, New Glasgow, Hunter River, etc.

     

    • All Tourist Mart parking must exit right (West) at the end of the night. Park in the PW lot if you’re headed to Kensington, Stanley Bridge, Borden-Carleton, etc.

     

  • Is there a shuttle option?
    Yes, round-trip shuttle bus service is offered between the concert site and Charlottetown, and between the festival site and Route 6 Ranch. To buy shuttle passes, click HERE.
  • I’m staying at Route 6 Ranch Campground. Where can I buy shuttle passes?
    Round-trip shuttle bus service is offered between the festival site and Route 6 Ranch. Buy shuttle passes HERE.
  • I'm staying at a local campground. Where can I buy shuttle passes?
    Shuttle bus route includes local campgrounds. Contact your campground to buy shuttle bus passes and to check shuttle times and pick up locations.
  • Taxi & Ride Share Info

    Is there a taxi option?

    Area map & taxi rates below:

     

     

    Are there ride share options?

    Click here to view options from Kari, a ride share company based out of Charlottetown.

     

    Where are the taxi and ride share pick up and drop off locations?

    • If coming from the West (Summerside etc), your drop off and pick up location is Tourist Mart.

    • If coming from the East (Charlottetown etc), your drop off and pick up location is Cavendish Beach Information Centre.

Accessibility
  • Is the festival accessible?

    Sommo Festival is accredited as “Fully Accessible” by Access Advisor.
      
    Services include:
      
    • Accessible parking lot for those with the government issued parking passes ($20 first-come, first-serve in the East Premium Parking Lot)
    • Pat & The Elephant shuttle service to and from the parking lot in Avonlea Village
    • Corporate Suite entrance access
    • Accessible washrooms
    • Crushed gravel pathways
    • Accessible viewing platform that offers a premium view of the main stage, is fully licensed and has a dedicated beverage server
      
    To read more about our accessible classification, visit Access Advisor’s Website: www.accessadvisor.ca
      
    Do you require an accessible ticket? Email info@sommofest.com and a team member will reach out to you to purchase. If you already have a festival pass, let us know and we’ll swap your ticket for an accessible ticket if available.

  • Do I need a special ticket to sit on the accessible platform?

    Yes! Email info@sommofest.com and a customer service representative will reach out to you to purchase. If you already have a pass, let us know and we’ll swap your ticket for an accessible ticket if available. 

  • I HAVE MOBILITY ISSUES. WHAT GATE DO I ENTER THE FESTIVAL?

    If you have an Accessible Ticket, enter through the Corporate Suites entrance. This entrance is to the left of the main stage (when approaching from the parking lot.)

  • Are there bathrooms by the accessible platform?
    Yes, accessible washrooms are nearby.
  • WHAT IF I HAVE MOBILITY ISSUES BUT DON’T NEED ACCESS TO THE ACCESSIBLE PLATFORM?
    To use the accessible platform, you need an accessible ticket, however the accessible entrance can be used by anyone regardless of ticket type. The accessible entrance is intended to assist those with difficulty walking or mobility issues. You do not need an accessible ticket to use this entrance. (If you require an accessible ticket, email info@sommofest.com.)
  • Do you have accessible parking?
    Accessible parking will only be in the East Premium Parking lot and will be available first-come, first-serve for $20 for those who have a government-issued accessible parking pass. Ask an attendant at the VIP entrance to the south of the venue if you need the use of a wheelchair. For any other questions, concerns, or additional information, please email info@sommofest.com
  • Are wheelchairs available at the festival?
    A limited number of wheelchairs are available at the Corporate Suites entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.
  • Can I bring my service animal with me?
    Yes. Service animals are allowed, but pets are not.
What Can I Bring?
  • What is the bag policy?
    Maximum bag size = 17″ x 13″ x 6″ All bags may be subject to search prior to entry. We reserve the right to alter carry-in policies at any time.
  • Can I bring chairs?
    Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.
  • Can I bring a stroller for my child into the festival?
    Yes. Strollers are acceptable.
  • Can I bring food or drink into the festival grounds?
    No outside beverages or food of any kind is allowed. However, empty reusable water bottles are allowed. Once inside the festival, you can purchase food and drink from a variety of vendors. Sommo Festival will have a free water refill station for you to fill up your reusable water bottles. If you have a specific dietary question, please email info@sommofest.com.
  • Is there a water refill station?
    Yes, there is a complimentary water refill station located along food vendor row. You are allowed to bring empty reusable water bottles onsite. Stay hydrated!
  • CAN I BRING MY BICYCLE?
    Yes! There is a bike rack onsite for you to lock up your bicycle. Stay tuned for exact location of the bike rack in our 2024 site map.
  • If I have a dietary restriction, can I bring food?
    If you have a doctor’s note or another form of dietary restriction identification, you may bring a reasonable amount of food onsite; however, all items must be pre-packaged and sealed. We will have a variety of gluten free and dairy free options at the festival. If you have a specific dietary question, please email info@sommofest.com
  • Can I bring in a prescription?
    Prescription medication is allowed in the original prescription bottle, any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed in – provided that they are new and in their original, factory-sealed container.
  • What items are prohibited?

    The Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

     

    ● Framed Backpacks
    ● Large bags
    ● Coolers
    ● Other carry-ins
    ● Umbrellas
    ● Outside food or beverages (You are allowed to bring an empty reusable water bottle for the water refill station.)
    ● Cans or glass bottles
    ● Alcohol or illegal substances
    ● Contraband
    ● Pets
    ● Any and all professional audio recording equipment
    ● Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    ● Any and all professional video equipment. No video recording will be allowed
    ● Drones or any other remote flying device
    ● Laser pointers or glow sticks
    ● Air horns
    ● Skateboards
    ● Inline skates
    ● Kites
    ● Frisbees
    ● Picnic baskets
    ● Weapons of any kind

  • What should I do if I lose my child inside the festival?
    If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.
  • Can I sell my stuff in the parking lots?
    If not approved, absolutely not. If you are caught, you will be asked to leave the area immediately.
Get Involved
  • How do I sign up to be a food and/or drink vendor?

    We proudly embrace our East Coast roots by bringing food and beverage lovers, creators, and producers from all four Atlantic Canadian provinces to the festival. We are always looking for authentic and elevated vendors to showcase local products, delicious drinks, and unique menu items.

     

    Apply here to become a Food and/or Drink Vendor at this year’s festival.

  • How do I sign up to be a craft/artisan vendor?

    We are always looking for talented artists, crafters, and creators to bring to the festival. Showcase your artistry with a chance to sell your wares to thousands of festival-goers.

     

    Apply here to become an Artisan Vendor at this year’s festival.

  • Are you looking for volunteers?
    Stay tuned for our volunteer application form, coming soon.
  • Is there a media application?

    Click here to access our 2024 Media Accreditation Application.