FAQ

General FAQ
  • When is Sommo Festival?
    Sommo Festival will take place September 13 + 14, 2024.
  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • When do the gates open?
    Gates open at 12:00pm daily.
  • When does the festival end?
    10:45pm – 11:00pm daily.
  • Is there an age limit?
    No. The festival is all ages.
  • Once inside, can I leave and return later?

    Yes, you are free to come and go from the festival with a valid wristband. Wristbands are required for re-entry.

  • Where is the lost & found?

    Lost & Found is located at the top of the site in front of the Culinary Stage.

  • Is smoking, vaping, cannabis allowed?
    There is no smoking, vaping, or cannabis allowed on site.
  • What is the festival code of conduct?

    Click here to see our Code of Conduct.

  • Can I view the sitemap?

    2024 Festival Site Map:

  • Does Sommo Festival have a mobile app?
    Absolutely! Click here to check it out.
  • What type of payment will be accepted?

    Your wristband is both your ticket and your digital wallet. Double tap your wristband to pay for food, beverages, and merch.

     

    All ticket-holders will be provided instructions on how to register wristbands, attach payment, and load funds.

     

    For those with cash or debit, you can load those funds onto your wristband by visiting our top-up banks inside the festival grounds.

Tickets + Wristbands
  • Where can I buy tickets?
    2024 tickets can be purchased here.
  • What types of tickets are available?

    All ticket types are available:


    GA: Weekend, Friday and Saturday


    Accessible: Entrance and Platform


    VIP: Weekend and Saturday


    Sunroof: Weekend


    Side Stage Bleachers


    Sunroof tables


    Corporate Suits


    As well as campgrounds at Route 6 and shuttles!


    OR


    View the event on Showpass for information on all ticket types.

  • Can I refund tickets?
    Sold-out ticket types can be resold with our official ticket exchange, Lyte.
  • Can I exchange tickets?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates or a different ticket type, if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • What if I accidentally bought a ticket for the wrong day?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • Can I upgrade my ticket?
    Tickets are non-refundable, but you may be able to exchange your ticket for a different ticket type if there is availability. Ticket type availability is not guaranteed. For instructions on how to exchange tickets and upgrade your ticket if possible, head to Showpass and follow these steps.
  • What are "tier" tickets?
    The onsite experience is the same regardless of ticket tier; you will not be in separate areas. There is no difference in “tiers” other than price. Prices are subject to change based on demand. Buy early to save!
  • I BOUGHT TICKETS FROM AN UNAUTHORIZED SOURCE (FACEBOOK, MARKETPLACE, KIJIJI, ETC.) - HOW DO I CHECK IF THEY ARE VALID?

    If tickets were not purchased directly from Showpass or our verified resell platform, then we cannot verify them. If you bought from a reseller, the original purchaser must transfer the ticket to your name via Showpass. If ticket is not in your name, we cannot verify that the ticket belongs to you and cannot provide wristband to access the festival.

     

    For your own safety and reassurance, always purchase tickets directly from our official website. We will NOT be accepting any other third party tickets (example: Stubhub, Kijiji, Facebook Marketplace, etc).

  • What if the name on my ticket is incorrect?
    For spelling mistakes, contact support@showpass.com to assist in correcting name on ticket. Must be original purchaser with credit card information. If you bought from a third party, the original purchaser will need to transfer tickets individually to you with your correct name and information on it, otherwise Showpass will not be able to assist.
  • How do I change my address?

    If you bought your ticket but need to change your address, reach out to support@showpass.com. Include your ticket information and details of your address change.

  • Are kids allowed? How much are children’s tickets?

    Children 5 years and younger do not require a ticket for General Admission with a ticket holding adult. Limited 2 children per ticketed adult.

    Children do require a ticket in all other areas (VIP, Sunroof, Side Stage Bleachers, Corporate).

  • Does Sommo have VIP seating?

    Yes! VIP areas include the side-stage bleachers, the Sunroof (tables available), and the main VIP area. 

    • All VIP areas are licensed.

    • Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area.

    • The only VIP tickets that have assigned seating are the Hayloft & Sunroof Tables.

  • Where are the Corporate, VIP, Side Stage Bleachers, and Sunroof areas?

    2024 Festival Site Map:

  • Does Sommo have private party or corporate hosting opportunities?
    You bet! Corporate suites, Sunroof tables and VIP tickets are all a great way to host corporate clients, friends or family. Get in touch at partnerships@whitecapentertainment.com to discuss corporate hosting opportunities and get your private party started!
  • Do you offer special ticket rates for armed forces / military personnel?
    Yes, please email info@sommofest.com for details on special rates for armed forces / military personnel.
  • When do I get my wristband?

    After August 1, wristbands will be mailed to the address in your Showpass account. Please ensure your name and address are correct on your Showpass tickets / email confirmation. If they are, you do not need to do anything more. If you need to update your address, email info@showpass.com.

  • How do I register my wristband?
    Check our Wristbands page for instructions on how register your wristband through Intellitix, load funds onto your wristband, and more.
  • When should I register my wristband?

    Don’t wait! Register your wristband, link your credit card, and you could receive a $10 credit* applied to your wristband! Valid on food, beverage, or merchandise purchases.

    (*Limited to the first 1,500 registrations of Sommo 2024 wristbands. Credit expires at 11pm 9/14/2024.)

  • Why should I register my wristband right away?
    You can win prizes! We’ll be giving away ticket upgrades, merch, food & beverage vouchers, front stage access and 2024 weekend passes. Everyone who registers their wristband early has a chance to win!
  • Does my wristband count as my id to prove I’m 19+?

    No, the wristband you receive in the mail is not a 19+ bracelet. If you are over 19, you will be given a 19+ wristband at the festival gates after being ID’d. Anyone over 19 will have 2 wristbands: the one they initially received by mail, and the second one (19+) received onsite at the festival.

     

    If you are underage and caught inside the festival with a 19+ bracelet on, your bracelet will be confiscated, and you will be removed from the festival.

     

    ID must be carried at all times. 19+ wristband does not replace your ID. IDs will be verified at the gates each day of the festival, and those without IDs will have their 19+ wristband removed.

  • I need to transfer my ticket. How do I do that? (need to change the name, send to a friend)

    Transfers were disabled during the wristband fulfillment and shipping process. This was a joint decision between the organizers and their ticketing provider, to ensure the safety of their fans, and limit the amount of fraud and scams.

     

    We have heard your concerns, and have decided to open transfers for a limited time. On September 6th from 12:01am until September 8th at 11:59pm ADT, transfers for Sommo Festival tickets will be open. At this time, you will be able to transfer your tickets to another individual. Please note, this is for a limited time, and at 12am ADTon September 9th, transfers will once again be turned off. This is to allow our team enough time to complete the administration associated with each transfer. Note that all transferred tickets will need to be picked up from the box office, open September 10th – 12th from 10am-5pm at the festival grounds, and during the festival September 13th and 14th, from 12pm-10pm.

     

    We urge our fans to exercise caution when purchasing tickets anywhere that is not the official Sommo Festival ticketing page. We recommend not purchasing a wristband from anyone without having the ticket transferred into your name. If the wristband is fraudulent, we are unable to issue a new wristband.

  • I accidentally damaged or lost my wristband. What should I do?

    Any damaged or tampered with wristbands will not be allowed for accessing the festival. For further inquiries, email info@sommofest.com. Please include your order number and be as detailed as possible describing your situation. You may also visit the on-site box office at the festival grounds.

    There is a $20 replacement fee for lost or damaged wristbands.

  • Do you offer payment plans? What is Affirm?

    Yes, we offer payment plans through Affirm. Affirm is a popular payment method in the US and Canada that gives your customers a way to split purchases over a series of payments. Pay in 4 interest-free installments or in monthly installments of up to 36 months.

     

    To pay with Affirm, you will be redirected to Affirm’s site, where you will authorize the payment by agreeing to the terms of a payment plan, then return to the showpass website to complete the order. Affirm offers payment options based on factors such as customer credit, prior account history, order amount, and the type of goods or services being underwritten.

     

    Payment options
    Depending on the cart order size, Affirm presents customers with Pay in 4, monthly installments, or both.

     

    • Pay in 4: customers pay for purchases in four or fewer interest-free, bi-weekly payments over an 8 week term. Available for cart sizes between $50 and $250*.

     

    • Monthly Installments: customers pay for purchases over a longer term of up to 36 months, which might include interest. Available for cart sizes between 100 USD and 30,000 USD*.

     

    * Term lengths and cart ranges are determined by Affirm and might change at their discretion.

  • What are the box office hours?
    Box Office will be open 11am-10pm each day of the festival.
Travel
  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • Where is the nearest city?
    Both Summerside & Charlottetown are very close to the Cavendish Beach Events Centre. Charlottetown (driving time) –> 45 minutes Summerside (driving time) –> 35 minutes
  • How do I get to PEI?
    There are several ways to get to Prince Edward Island - by land, by air, by cruise, or by ferry. Click here to view all travel options.
  • Is there parking near the festival?

    • Onsite parking behind the main stage is $25 per day. After 10PM, all traffic must exit right (East) if you parked onsite.

     

    • Off site parking located at Tourist Mart is $15 per day. After 10pm, all traffic must exit right (West) if you parked at the Tourist Mart.

     

    • No ticket types include complimentary parking.

     

    • There are no pre-sold parking passes.

     

    • All parking is first-come, first-served.

     

    • If you leave the parking lot and come back, you will be required to pay the parking fee again.

     

    After 10pm:

     

    • All onsite parking must exit right (East) at the end of the night. Park in the PE lot if you’re headed to Rustico, Charlottetown, New Glasgow, Hunter River, etc.

     

    • All Tourist Mart parking must exit right (West) at the end of the night. Park in the PW lot if you’re headed to Kensington, Stanley Bridge, Borden-Carleton, etc.

     

  • Is there a shuttle option?
    Yes, round-trip shuttle bus service is offered between the concert site and Charlottetown, and between the festival site and Route 6 Ranch. To buy shuttle passes, click HERE.
  • I’m staying at Route 6 Ranch Campground. Where can I buy shuttle passes?
    Round-trip shuttle bus service is offered between the festival site and Route 6 Ranch. Buy shuttle passes HERE.
  • I’m staying at a local campground. Where can I buy shuttle passes?

    Please get in touch with your campground to find out if shuttles are being provided.

     

    If you are staying at Route 6 Ranch Campground, please purchase shuttles here.

  • Taxi & Ride Share Info

    Is there a taxi option?

    Taxi: 902-569-8582. Area map & taxi rates below:

    Are there ride share options?

    Click here to view options from Kari, a ride share company based out of Charlottetown.

    Where are the taxi and ride share pick up and drop off locations?

    • If coming from the West (Summerside etc), your drop off and pick up location is Tourist Mart.

    • If coming from the East (Charlottetown etc), your drop off and pick up location is Cavendish Beach Information Centre.

  • Is there a taxi option?

    Taxi: 1-902-569-8582. Area map & taxi rates below:

Accessibility
  • Is the festival accessible?

    Sommo Festival is accredited as “Fully Accessible” by Access Advisor.

    Services include:

    • Accessible parking lot for those with the government issued parking passes ($20 first-come, first-serve in the East Premium Parking Lot)
    • Pat & The Elephant shuttle service to and from the parking lot in Avonlea Village
    • Corporate Suite entrance access
    • Accessible washrooms
    • Crushed gravel pathways
    • Accessible viewing platform that offers a premium view of the main stage, is fully licensed and has a dedicated beverage server

    To read more about our accessible classification, visit Access Advisor’s Website: www.accessadvisor.ca

    Do you require an accessible ticket? Email info@sommofest.com and a team member will reach out to you to purchase. If you already have a festival pass, let us know and we’ll swap your ticket for an accessible ticket if available.

  • Do I need a special ticket to sit on the accessible platform?

    Yes! Email info@sommofest.com and a customer service representative will reach out to you to purchase. If you already have a pass, let us know and we’ll swap your ticket for an accessible ticket if available. 

  • Does the accessible platform have seating?

    Seating is not provided on the accessible platform, however you are free to bring your own seating if you wish.

  • I HAVE MOBILITY ISSUES. WHAT GATE DO I ENTER THE FESTIVAL?

    If you have an Accessible Ticket, enter through the Corporate Suites entrance. This entrance is to the left of the main stage (when approaching from the parking lot.)

  • Are there bathrooms by the accessible platform?
    Yes, accessible washrooms are nearby.
  • WHAT IF I HAVE MOBILITY ISSUES BUT DON’T NEED ACCESS TO THE ACCESSIBLE PLATFORM?

    To use the accessible platform, you need an Accessible Platform Pass. If you need to use the accessible entrance but not the accessible platform, you need an Accessible Entrance Pass, which grant access to the accessible entrance and washrooms, but not the platform.

    To purchase an Accessible Entrance Pass or an Accessible Platform Pass, contact us at info@sommofest.com for access to these ticket types.

  • Do you have accessible parking?
    Accessible parking will only be in the East Premium Parking lot and will be available first-come, first-serve for $20 for those who have a government-issued accessible parking pass. Ask an attendant at the VIP entrance to the south of the venue if you need the use of a wheelchair. For any other questions, concerns, or additional information, please email info@sommofest.com
  • Are wheelchairs available at the festival?
    A limited number of wheelchairs are available at the Corporate Suites entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.
  • Can I bring my service animal with me?
    Yes. Service animals are allowed, but pets are not.
What Can I Bring?
  • What is the bag policy?
    You may bring a clear, see-through plastic, vinyl or pvc bag or backpack. Maximum bag size = 17″ x 13″ x 6″. All bags may be subject to search prior to entry. We reserve the right to alter carry-in policies at any time.
  • Can I bring chairs?
    Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.
  • Can I bring a stroller for my child into the festival?
    Yes. Strollers are acceptable.
  • Can I bring food or drink into the festival grounds?
    No outside beverages or food of any kind is allowed. However, empty reusable water bottles are allowed. Once inside the festival, you can purchase food and drink from a variety of vendors. Sommo Festival will have a free water refill station for you to fill up your reusable water bottles. If you have a specific dietary question, please email info@sommofest.com.
  • Is there a water refill station?
    Yes, there is a complimentary water refill station located along food vendor row. You are allowed to bring empty reusable water bottles onsite. Stay hydrated!
  • CAN I BRING MY BICYCLE?
    Yes! There is a bike rack onsite for you to lock up your bicycle. Stay tuned for exact location of the bike rack in our 2024 site map.
  • If I have a dietary restriction, can I bring food?
    If you have a doctor’s note or another form of dietary restriction identification, you may bring a reasonable amount of food onsite; however, all items must be pre-packaged and sealed. We will have a variety of gluten free and dairy free options at the festival. If you have a specific dietary question, please email info@sommofest.com
  • Can I bring in a prescription?
    Prescription medication is allowed in the original prescription bottle, any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed in – provided that they are new and in their original, factory-sealed container.
  • What items are prohibited?

    The Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

     

    ● Framed Backpacks
    ● Large bags
    ● Coolers
    ● Other carry-ins
    ● Umbrellas
    ● Outside food or beverages (You are allowed to bring an empty reusable water bottle for the water refill station.)
    ● Cans or glass bottles
    ● Alcohol
    ● Cannabis and/or other drugs without proper prescription
    ● Illegal substances/Contraband
    ● Pets
    ● Any and all professional audio recording equipment
    ● Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    ● Any and all professional video equipment. No video recording will be allowed
    ● Drones or any other remote flying device
    ● Laser pointers or glow sticks
    ● Air horns
    ● Skateboards
    ● Inline skates
    ● Kites
    ● Frisbees
    ● Picnic baskets
    ● Weapons of any kind

  • What should I do if I lose my child inside the festival?
    If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.
  • Can I sell my stuff in the parking lots?
    If not approved, absolutely not. If you are caught, you will be asked to leave the area immediately.
Get Involved
  • How do I sign up to be a food and/or drink vendor?

    We proudly embrace our East Coast roots by bringing food and beverage lovers, creators, and producers from all four Atlantic Canadian provinces to the festival. We are always looking for authentic and elevated vendors to showcase local products, delicious drinks, and unique menu items.

     

    Vendor applications for 2024 are now closed. Stay tuned for the 2025 Vendor Application, coming soon.

  • How do I sign up to be a craft/artisan vendor?

    We are always looking for talented artists, crafters, and creators to bring to the festival. Showcase your artistry with a chance to sell your wares to thousands of festival-goers.

     

    Vendor applications for 2024 are now closed. Stay tuned for the 2025 Vendor Application, coming soon.

  • Are you looking for volunteers?
    Stay tuned for our volunteer application form, coming soon.
  • Is there a media application?

    Click here to access our 2024 Media Accreditation Application.