FAQ

General FAQ
  • When is Sommo Festival?

    Sommo Festival will take place September 13+14, 2025.

  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • When do the gates open?

    Gates open at 12:00pm daily.

  • When does the festival end?

    10:45pm – 11:00pm daily.

  • Is there an age limit?

    No. The festival is all ages.

  • Once inside, can I leave and return later?
    Yes you are able to exit and re-enter the festival whenever you need to! Please ensure you tap your wristband at your gate prior to leaving so you can re-enter the grounds should you choose to return. Wristbands are required for re-entry.
  • Where is the lost & found?
    Lost & Found will be located towards the top of the hill, near the Sand Bar Side Stage. Check back closer to the festival for an official 2025 site map.
  • Is smoking, vaping, cannabis allowed?
    No. In accordance with the Smoke Free Places act, it is against the law to smoke or vape in a public place in PEI. This includes festival grounds.
  • What is the festival code of conduct?

    Click here to see our Code of Conduct.

  • Can I view the sitemap?
    Check back closer to the festival for an official 2025 site map.
  • Does Sommo Festival have a mobile app?

    Absolutely! Download the official Sommo mobile app HERE.

     

    The app is your handy festival companion. Use it to view set times, vendors, artists, site map, photo filters, exclusive contests, and more!

  • Where can I buy festival merch?
    Festival merchandise will also be sold onsite at the festival, in the merch tent near the vendor area.
  • What type of payment will be accepted?
    Please check back closer to festival for payment types.
  • Is cash accepted inside the venue?
    Please check back closer to festival for payment types.
  • What happens if it rains?
    The festival takes place rain or shine so be sure to dress for the weather! For more severe weather, notifications will be pushed through the festival app, announced from the main stage and broadcasted on radio/social media.
  • I am looking for a campground to stay at!
    Route 6 Ranch is has campsites available. Check out their site for more information: www.route6ranch.com
  • I am looking for check in information for Route 6 Ranch Campground!

    See Route 6 FAQ for all questions: www.route6ranch.com/faq

     

    Route 6 Ranch will send specific check in information to you one month prio to the festival. Here you can indicate who is staying on your site. Check In opens 12pm the day before the festival.

Tickets + Wristbands
  • Where can I buy tickets?

    2025 tickets can be purchased here.

  • What types of tickets are available?
    View our TICKETS page for information on all ticket types.
  • What are "tier" tickets?
    The onsite experience is the same regardless of ticket tier; you will not be in separate areas. There is no difference in “tiers” other than price. Prices are subject to change based on demand. Buy early to save!
  • Does Sommo have VIP seating?

    Yes! VIP areas include the side-stage bleachers, the Sunroof (tables available), and the main VIP area.

     

    • All VIP areas are licensed.

     

    • Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be always accompanied by a parent or legal guardian while in this area.

     

    • The only VIP tickets that have assigned seating are the Side Stage Bleachers, and Sunroof Tables.

     

  • Where are the Corporate, VIP, Side Stage Bleachers, and Sunroof areas?

    2024 Festival Site Map:

  • Does Sommo have private party or corporate hosting opportunities?
    You bet! Corporate suites, Sunroof tables and VIP tickets are all a great way to host corporate clients, friends or family. Get in touch at partnerships@whitecapentertainment.com to discuss corporate hosting opportunities and get your private party started!
  • Are kids allowed? How much are children’s tickets?

    Children 5 years and younger do not require a ticket for General Admission with a ticket-holding adult.

     

    Limited 2 children per ticketed adult. Children over 5 require their own ticket.


    In all other areas (VIP, Sunroof, Hayloft, Corporate) - tickets are required for children regardless of age.

  • Can I refund, sell or transfer ticket(s)?

    Tickets are non-refundable.

     

    If you can no longer attend the festival and are giving someone else your ticket, you can transfer your ticket to another person via Showpass. Ticket transfers must be in new person’s name and they must update their shipping address to ensure they get entry wristbands. Click HERE for step by step instructions on how to complete a ticket transfer.

  • What if I accidentally bought a ticket for the wrong day?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • Can I upgrade my ticket?

    You can upgrade your tickets to a higher value ticket, however you can not downgrade tickets. To exchange your ticket, head to Showpass and you may need to log into your account. You will click on your name in the top right hand corner and select 'Orders' from the dropdown menu. Ensure 'My Orders' is selected on the left hand side menu. Find the order that you are looking to exchange and expand 'Order Options. ' Then select 'Exchange Tickets’

     

  • Can I exchange tickets?
    Tickets are non-refundable, but you may be able to exchange tickets for alternate dates or a different ticket type, if there is availability. For instructions on how to exchange tickets, head to Showpass and follow these steps.
  • What if the name on my ticket is incorrect?
    For spelling mistakes, contact support@showpass.com to assist in correcting name on ticket. Must be original purchaser with credit card information. If you bought from a third party, the original purchaser will need to transfer tickets individually to you with your correct name and information on it, otherwise Showpass will not be able to assist.
  • How do I change my address?

    If you bought your ticket but need to change your address, reach out to support@showpass.com. Include your ticket information and details of your address change.

  • I BOUGHT TICKETS FROM AN UNAUTHORIZED SOURCE (FACEBOOK, MARKETPLACE, KIJIJI, ETC.) – HOW DO I CHECK IF THEY ARE VALID?

    If tickets were not purchased directly from Showpass ,we cannot verify them. If you bought from a reseller, the original purchaser must transfer the ticket to your name via Showpass. If ticket is not in your name, we cannot verify that the ticket belongs to you and cannot provide wristband to access the festival.

     

    For your own safety and reassurance, always purchase tickets directly from our official website. We will NOT be accepting any other third party tickets (example: Stubhub, Kijiji, Facebook Marketplace, etc).

  • Do you offer payment plans? What is Affirm?

    Yes, we offer payment plans through Affirm. Affirm is a popular payment method in the US and Canada that gives your customers a way to split purchases over a series of payments. Pay in 4 interest-free installments or in monthly installments of up to 36 months.

     

    To pay with Affirm, you will be redirected to Affirm’s site, where you will authorize the payment by agreeing to the terms of a payment plan, then return to the showpass website to complete the order. Affirm offers payment options based on factors such as customer credit, prior account history, order amount, and the type of goods or services being underwritten.

     

    Payment Options

    Depending on the cart order size, Affirm presents customers with Pay in 4, monthly installments, or both.

     

    Pay in 4: customers pay for purchases in four or fewer interest-free, bi-weekly payments over an 8 week term. Available for cart sizes between $50 and $250*.

     

    Monthly Installments: customers pay for purchases over a longer term of up to 36 months, which might include interest. Available for cart sizes between 100 USD and 30,000 USD*.



    * Term lengths and cart ranges are determined by Affirm and might change at their discretion*

  • Do you offer special ticket rates for armed forces / military personnel?
    Yes, to access the military discount, go to the CAF site and log in. This will take you directly to our ticket page, which includes your discount.
  • How do I get my wristband?

    Wristbands will be mailed to the address on your tickets, prior to the festival. Ticket holders will be advised of the deadline to purchase tickets and have your wristbands mailed to you.

     

    Do NOT put your wristband on until the day of the festival. They lock once tightened – once they’re on, they’re on!

     

    Your wristband will NOT be mailed if you ordered your ticket from an unauthorized ticket seller, OR if you purchased your ticket after the wristband mailout deadline. (Mailout deadline will be confirmed in spring 2025).

     

    Any wristbands not mailed can be picked up at the festival grounds box office before the festival.

     

    Festival Grounds Box Office:
    8779 Route 6, Cavendish – behind Avonlea Village

     

    Box office is open daily (11am-9pm) during festival weekend. Stay tuned for additional wristband pickup locations and times in the lead-up to Sommo 2025.

     

    *Please note, any orders placed outside of Canada do not qualify for shipping and will need to be collected from the box office.*

  • How do I register my wristband?
    Stay tuned for 2025 wristband registration information.
  • When should I register my wristband?
    As soon as you receive it! More information to come.
  • Why should I register my wristband?
    It protects your purchase and assigns that wristband to you and only you. It offers protection if you should lose your wristband and need to replace it.
  • When will I get my wristband?
    Wristbands will be sent closer to the festival, approximately 3-4 weeks prior. We will be sure to let everyone know once shipping has begun.
  • Does my wristband count as my id to prove I’m 19+?

    No, the wristband you receive in the mail is not a 19+ bracelet. If you are over 19, you will be given a 19+ wristband at the festival gates after being ID’d. Anyone over 19 will have 2 wristbands: the one they initially received by mail, and the second one (19+) received onsite at the festival.

     

    If you are underage and caught inside the festival with a 19+ bracelet on, your bracelet will be confiscated, and you will be removed from the festival.

     

    ID must be carried at all times. 19+ wristband does not replace your ID. IDs will be verified at the gates each day of the festival, and those without IDs will have their 19+ wristband removed.

  • Can you register a wristband more than once?
    No, registration can only be completed once, and modifications are not allowed.
  • I accidentally damaged or lost my wristband. What should I do?

    Any damaged or tampered with wristbands will not be allowed for accessing the festival.


    There is a $20 replacement fee for lost or damaged wristbands. Replacement wristbands can be purchased at the box office onsite.

  • I need to replace my wristband.
    The only way to receive a replacement is for the original purchaser to pick it up in person at the Box office. We are only able provide a replacement for wristbands purchased through the Sommo Festival website, Showpass or via Showpass Resale/Waitlist. We cannot assist with orders purchased through third parties.
  • I pulled my wristband too tight/tightened it before or after putting on my wrist. What should I do?

    There is a $20 replacement fee for wristbands that have been pulled too tight to slide onto your wrist.



    If this happens before the festival, please keep the chip that is on the wristband. There is a string of numbers and a security code on the back of this chip that will be used to replace the correct wristband (if you have ordered more than 1 ticket)

  • Will you sell single day wristbands?
    GA and VIP single day wristbands are available now. Sunroof and Hayloft tickets are only available as weekend passes.
  • I purchased a 2 day pass but can not attend 1 day of the festival, can I give my wristband to someone to use that day?
    Wristbands must be worn securely on your wrist and cannot be slipped on and off.
  • Will there be a box office location at the festival?

    Yes. The Box Office/Will Call will be located at the bottom of the festival grounds, at the corporate/accessible entrance prior to the festival. Dates to come.

     

    During the festival, it will move to the top of the hill by the main gate, for the following;


    Saturday, September 13th, 11am-10pm
    Sunday, September 14th, 11am-10pm

  • I think my wristbands have been lost in the mail, what do I do?
    Please note that wristbands are not shipped until 3-4 weeks prior to the festival. If you do not receive it in the mail prior to departing for the festival, please bring your ID, as well as your confirmation email and order number to the box office.
  • Can I get my wristband wet?
    Yes, your wristband will still work if it gets wet.
Travel
  • Where is Sommo Festival?
    The site is located behind Avonlea Village at 8779 Route 6, Cavendish, Prince Edward Island – centrally located between the cities of Charlottetown and Summerside.
  • Where is the nearest city?
    Both Summerside & Charlottetown are very close to the Cavendish Beach Events Centre. Charlottetown (driving time) –> 45 minutes Summerside (driving time) –> 35 minutes
  • How do I get to PEI?
    There are several ways to get to Prince Edward Island - by land, by air, by cruise, or by ferry. Click here to view all travel options.
  • Is there parking near the festival?

    • Onsite parking behind the main stage is $25 per day. After 10PM, all traffic must exit right (East) if you parked onsite.

     

    • Off site parking located at Tourist Mart is $15 per day. After 10pm, all traffic must exit right (West) if you parked at the Tourist Mart.

     

    • No ticket types include complimentary parking.

     

    • There are no pre-sold parking passes.

     

    • All parking is first-come, first-served.

     

    • If you leave the parking lot and come back, you will be required to pay the parking fee again.

     

    After 10pm:

     

    • All onsite parking must exit right (East) at the end of the night. Park in the PE lot if you’re headed to Rustico, Charlottetown, New Glasgow, Hunter River, etc.

     

    • All Tourist Mart parking must exit right (West) at the end of the night. Park in the PW lot if you’re headed to Kensington, Stanley Bridge, Borden-Carleton, etc.

     

  • Is there a shuttle option?

    Coach Atlantic/Maritime Bus offers convenient round-trip shuttle bus service between:

     

    • The concert site and Charlottetown
    • The concert site and Route 6 Ranch Campground

     

    Find and purchase 2025 shuttles HERE



    Staying at another local campground? Contact your campground to ask if shuttle service is offered

  • What is the shuttle bus schedule?

    Charlottetown <—> Sommo

     

    Pick up location options:

    Founders Hall – 6 Prince St.

     

    UPEI -  UPEI WA Murphy Student Center Bus Shelter (550 University Ave.)

     

    Royalty Crossing - T3 City Transit Bus Shelter (670 University Ave.)

     

    Shuttle Departure Times, by location:

    Founders Hall:
Morning 11:00am, Afternoon 2:30pm and Evening 5:00pm


     

    UPEI: Morning 11:05am, Afternoon 2:35pm and Evening 5:05pm

     

    Royalty Crossing:
Morning 11:15am, Afternoon 2:40pm and Evening 5:10pm

     

    Return shuttles start leaving at 10:30pm or when bus is full.

     

    Price: Weekend 3 Day Pass $125 plus tax and fees. Single 1 Day Pass $55 plus taxes and fees.

     

    All tickets are non-refundable. Shuttles are round trip.

     

    Shuttle passes DO NOT include a ticket to the festival, a festival pass must be purchased separately.

     

    Route 6 Campground <—> Sommo

     

    First shuttle: 11:30 a.m. The shuttle will run approximately every 45 minutes, with the last shuttle leaving at 6:00 p.m. Return shuttles start leaving at 10:30 p.m. or when they are full.

     

    Ticket Price: Weekend 3 Day Pass $95 plus tax and fees. All tickets are non-refundable. Shuttles are round trip

     

    ROUTE 6 SHUTTLES ARE ONLY AVAILABLE AS A FULL WEEKEND 2 DAY PASS
    Shuttle passes DO NOT include a ticket to the festival, a festival pass must be purchased separately.

  • I’m staying at Route 6 Ranch Campground. Where can I buy shuttle passes?
    Round-trip shuttle bus service is offered between the festival site and Route 6 Ranch. Buy shuttle passes HERE.
  • I’m staying at a local campground. Where can I buy shuttle passes?

    Please get in touch with your campground to find out if shuttles are being provided.

     

    If you are staying at Route 6 Ranch Campground, please purchase shuttles here.

  • Is there a taxi option?

    Taxi: 1-902-569-8582. Area map & taxi rates below:

     

  • Are there ride share options?
    Click here to view options from Kari, a ride share company based out of Charlottetown.
  • Where are the taxi and ride share pick up and drop off locations?

    If coming from the West (Summerside etc), your drop off and pick up location is Tourist Mart.

     

    If coming from the East (Charlottetown etc), your drop off and pick up location is Cavendish Beach Information Centre.

Accessibility
  • Is the festival accessible?

    Sommo Festival is accredited as “Fully Accessible” by Access Advisor.

    Services include:

    • Accessible parking lot for those with the government issued parking passes ($20 first-come, first-serve in the East Premium Parking Lot)
    • Pat & The Elephant shuttle service to and from the parking lot in Avonlea Village
    • Corporate Suite entrance access
    • Accessible washrooms
    • Crushed gravel pathways
    • Accessible viewing platform that offers a premium view of the main stage, is fully licensed and has a dedicated beverage server

    To read more about our accessible classification, visit Access Advisor’s Website: www.accessadvisor.ca

    Do you require an accessible ticket? Email info@sommofest.com and a team member will reach out to you to purchase. If you already have a festival pass, let us know and we’ll swap your ticket for an accessible ticket if available.

  • How do I buy accessible tickets?
    Please fill out this form and a representative will reach out with next steps.
  • Does the accessible platform have seating?

    Seating is not provided on the accessible platform, however you are free to bring your own seating if you wish.

  • I HAVE MOBILITY ISSUES. WHAT GATE DO I ENTER THE FESTIVAL?

    If you have any Accessible Ticket, enter through the Corporate Suites entrance. This entrance is to the left of the main stage (when approaching from the parking lot.) Please ensure you have an accessible platform ticket, or an accessible entrance ticket.

     

    You can request these tickets through this form.

  • Are there bathrooms by the accessible platform?
    Yes, accessible washrooms are nearby.
  • WHAT IF I HAVE MOBILITY ISSUES BUT DON’T NEED ACCESS TO THE ACCESSIBLE PLATFORM?

    Our accessible entrance is available to provide you with a shorter walking distance. From the gate, it is approximately 100 m to the bagged chair seating area. You will still have access to accessible washrooms with this ticket type. There is no restriction on the amount of tickets with this ticket type.

     

    Please fill out this form and a representative will reach out with next steps to purchase this ticket type.

  • Do you have accessible parking?
    Accessible parking will only be in the East Premium Parking lot and will be available first-come, first-serve for $25 for those who have a government-issued accessible parking pass. Ask an attendant at the VIP entrance to the south of the venue if you need the use of a wheelchair. For any other questions, concerns, or additional information, please email info@sommofest.com
  • Are wheelchairs available at the festival?
    A limited number of wheelchairs are available at the Corporate Suites entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.
  • Can I bring my service animal with me?
    Yes. Service animals are allowed, but pets are not.
What Can I Bring?
  • What is the bag policy?

    ALL bags will be searched before entry.

     

    • Small clutch purses and fanny packs that are 6" x 9" or smaller do not need to be clear, but can have no more than one pocket.

     

    • All other bags larger than 6" x 9" must be smaller than 12" x 6" x 12" and clear.

     

    • Hydration packs are allowed and do not need to be clear, but must be emptied of all liquid and with no more than two total pockets. One for the reservoir and one additional pocket

  • Can I bring chairs?
    Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.
  • Can I bring a stroller for my child into the festival?
    Yes. Strollers are acceptable.
  • Can I bring food or drink into the festival grounds?

    No outside beverages or food of any kind is allowed. However, you can bring an empty reusable water bottle for the free water refill stations onsite.

     

    Once inside the festival, you can purchase food and drink from a variety of vendors. Many vendors have options to suit your dietary needs and preferences including dairy-free, gluten-free, vegan, and vegetarian options. Check the “Vendors” section in the Sommo App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a specific dietary question, please email info@sommofest.ca

  • Is there a water refill station?
    Yes, there is a complimentary water refill station located along food vendor row. You are allowed to bring empty reusable water bottles onsite. Stay hydrated!
  • CAN I BRING MY BICYCLE?
    Yes! There is a bike rack onsite for you to lock up your bicycle. Stay tuned for exact location of the bike rack in our 2025 site map.
  • If I have a dietary restriction, can I bring food?

    Our onsite food & drink vendors have many options to suit your dietary needs. Dairy-free, gluten-free, vegan, and vegetarian options are all available. Check the “Vendors” section in the Sommo App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a doctor’s note or another form of dietary restriction identification, you are able to bring a reasonable amount of food on-site; however, all items must be pre-packaged and sealed.

     

    If you have a specific dietary question, please email info@sommofest.ca

  • Can I bring in a prescription?
    Prescription medication is allowed in the original prescription bottle, any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed in – provided that they are new and in their original, factory-sealed container.
  • What items are prohibited?

    The Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

     

    ● Framed Backpacks
    ● Large bags
    ● Coolers
    ● Other carry-ins
    ● Umbrellas
    ● Outside food or beverages (You are allowed to bring an empty reusable water bottle for the water refill station.)
    ● Cans or glass bottles
    ● Alcohol
    ● Cannabis and/or other drugs without proper prescription
    ● Illegal substances/Contraband
    ● Pets
    ● Any and all professional audio recording equipment
    ● Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    ● Any and all professional video equipment. No video recording will be allowed
    ● Drones or any other remote flying device
    ● Laser pointers or glow sticks
    ● Air horns
    ● Skateboards
    ● Inline skates
    ● Kites
    ● Frisbees
    ● Picnic baskets
    ● Weapons of any kind

  • What should I do if I lose my child inside the festival?
    If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.
  • Can I sell my stuff in the parking lots?
    If not approved, absolutely not. If you are caught, you will be asked to leave the area immediately.
Get Involved
  • How do I apply to be a volunteer?

    Stay tuned for our volunteer application form, coming soon.

  • How do I apply to be a vendor?
    Thank you for your interest, the applications are closed for the 2025 festival season. They will reopen February 2026 for the 2026 festival season.
  • How do I apply to perform at Sommo?

    Please submit your application through this form.

     

    Please note that applications are closed for the 2025 festival season and will reopen in October for the 2026 season.

     

    We kindly request that you refrain from contacting us about the status of your EOI before this date.

     

    For those whose applications are unsuccessful, we respectfully ask that you do not request feedback, as we are unable to provide specific comments on individual applications.

  • Is there a media application?

    Click here to access our 2025 Media Accreditation Application.

  • Other Inquiries
    Not finding what you’re looking for? Send us an email at info@sommofest.cainfo@sommofest.ca