19 Jul WHAT IS YOUR RETURN POLICY FOR FUNDS LOADED ONTO WRISTBANDS?

NOTE: This is only relevant for guests who loaded funds using cash or card at our onsite Top-Up Banks.

If you connected your credit card to your registered wristband, you will simply pay-as-you-go, without carrying a balance.

If you loaded funds onto your wristband and have funds remaining in your balance after the event, this can be refunded. The minimum remaining event balance that is eligible for a refund is $10.

Funds left unused by the end of the festival will be refunded in accordance with the terms below:

Credit Card: Leftover funds in your Event Balance purchased at the event using credit card or a non-Interac Debit card will be automatically refunded to your card (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

Interac Debit Card & Cash: Leftover funds in your Event Balance purchased on-site at the event using an Interac debit card or cash will require you to complete a Manual Refund in your Intellitix Web account (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

To avoid needing a refund, we recommend loading only as much funds onto your wristband as you plan to use.